Going digital delivered more than anticipated for Neopost.
Neopost is a global provider of digital communications and shipping solutions. Its mission is to guide and support organisations in how they send and receive communications and goods, helping them better connect with their business environment through hardware and software services.
A nationwide team of 60+ field engineers in the UK deliver both reactive and preventative maintenance services to customers located across the country. Backed up by a Customer Contact Centre and a team of Area Service Managers, the Service team aim to provide ‘best in class’ support to all their customers.
- Replaced carbon copy system
- Bespoke digital form
- Fast delivery - within 2 months
- Adopted easily by Engineers
- Seamless switchover
"My key objective was to improve the working environment for our engineers, providing them with the tools that enable working together, driving efficiencies and moving them towards digital technology."
Neopost UK Operations Director