Operations Service Desk
Get organised in the office
Is the paperwork and filing drive you up the wall?
Are you snowed under with paperwork that’s often incomplete, missing, or impossible to read? Do you spend ages wading through a mountain of paperwork to find the information you need? Or, spend far too much time on the phone - chasing people?
There’s a simpler way...
Know what’s going on out in the field in real time. Know where your engineers are, what jobs they’re working on, what jobs are done, and whether you have customer sign-off!
So, when you get that call from the customer, you are prepared and can respond quickly, efficiently and confidently.
Keep your customers happy
Responding quickly to customer requests, immediately allocating an engineer to the task, and providing a useful ‘audit trail’ makes for happy customers.
Rid your desk of paperwork
Why sift through a pile of paperwork, when you can see all the day’s jobs right in front of you? See where your engineers are and what they are working on! And, allocate the right job to the right person - the minute a job comes in!
Motivity: the smart way to keep a check on operations
- See how jobs are progressing
- Know the minute there’s an issue
- Be prepared when customers call
- Stop struggling with paperwork and filing
- Be responsive and take control
Manage operations effortlessly
Motivity: the simpler way to manage jobs
- Know who’s working on what job, where
- Send and receive electronic job sheets instantly
- Provide field staff with all the job information they need
- Respond to customer calls professionally and confidently
- Know where everything is and find it easily
Use existing forms
Use electronic versions of your existing paperwork. This could be industry standard forms, certificates, inspection reports, or your customer’s own forms. Creating electronic versions of your existing forms is all part of the service:
- Gas safety records
- Equipment servicing forms
- Inspection certificates
- Site dockets
- Field surveys
Let Motivity help you take control
Call us now on 0114 243 5544 for a smarter way to track jobs.
What Our Customers Say
"Simon and the team are a godsend for our small to medium sized company. The mobile solution has made our lives so much easier and has put a capital P into professionalism. The customer support is..."
16/01/2019
"Engineers and Customers Services team are delighted with the Motivity App. Easy to use and complete. On occasion there have been a few issues with sending jobs and receiving completed jobs, but..."
20/06/2019
"As a project manager for a small company, we wanted to provide a fluid and efficient way of communicating and organizing our workforce. we found this Motivity Workforce and we have never looked..."
29/11/2019
"we are a trade IT company the software was modified to work for us , not change our working habits , all in all its does exactly what it does on the tin , very pleased"
04/02/2020
"Great support received, easy to use"
13/02/2020
"Totally transformed our operations, no more chasing engineers for tickets, can update clients immediately, makes invoicing easier, wished I had done this years ago"
04/03/2020
"Simon could not be more helpful and efficient, all of our queries are sorted so quickly. Motivity has delivered everything it said it would. Very happy with the service provided."
15/05/2019
"Very helpful throughout the set up process, extremely responsive and nothing was too much to ask. System works great and very user friendly, a big improvement from what we were using prior to this..."
06/08/2019
"The staff know their stuff and are happy to help at a drop of the hat when you have a question. Simon has been especially patient with my rambling queries. They are also willing to listen to sugges..."
16/11/2018
