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Samsung Battery Optimisation Stops Motivity Liftdata & ServiceLife Sending / Receiving Jobs
Last Updated: Monday, March 31st 2025
With Samsung battery optimisation you may find that when the app is 'asleep' it doesn't send or receive any information in background.
You can still use the app but it wont send and receive jobs (even though you have mobile data / wifi on).
One obvious symptom is that you can still use the internet on the phone but there is a stack of papers shown in the top right hand corner of the Motivity home page.
To switch off battery optimisation specifically for our Motivity apps you will need to do the following on the phone.
- Find the Motivity app in the app list on your phone
- Tap and hold your finger on the app and then choose App Info from the pop up menu
- Next tap on the Battery option
- Then tap Unrestricted option
You can then go back into the app and all will start working properly again.
